Shipping Time- The "normal" packing and handling time is 2-4 days. Some items may take longer, it will be noted in the items description. The time needed for the shipment depends on several conditions including the shipment's location and the shipper used. Most items will ship by UPS or DHL, and you will be given a tracking number, as soon as possible, so you can track the progress of your shipment.
Damaged Shipments- Shipments damaged during transit must be claimed with the freight carrier. If any cartons are missing or look damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects- If a product appears to have a manufactures defect, contact our Customer Service department for a RMA (Return Material Authorization). Do not return products without first contacting us for instructions. Absolutely no packages will be accepted without the RMA written clearly on the package.
Return Merchandise Policy- Permission to return any merchandise must be given prior to return. The return of non-defective merchandise, when authorized, may incur up to a 20% re-stocking fee, at our discretion. Absolutely no packages will be accepted without a RMA written clearly on the package. No returns will be authorized after 14 days from the receipt of shipment.
Once a return is authorized, you should:
1. Return the item to the address given to you by our return department.
2. Write the RMA clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
Any returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return.
We can refund shipping costs only if the return is because of an error on our part. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part.
We are not responsible for incidental or consequential damages or losses due to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item(s) you purchase from us.